Shipping & Returns
Shipping & Returns
We hope every Epoque delivery becomes the beginning of a beautiful moment. If for any reason your purchase isn't quite right, we're here to make the process as seamless as possible.
If you have any questions, our Customer Care team is happy to assist.
Email: help@epoquefragrances.com
Returns & Exchanges
What is your return policy?
We gladly accept returns within 30 days of delivery for items that are unopened, unused, and in their original condition.
To be eligible for a return, products must be in like-new condition, meaning they are unopened, undamaged, unused, and suitable for resale.
An $8 return shipping fee applies and may either be deducted from your refund or paid directly when your return label is created.
Please note that gift cards, discontinued items, sale merchandise, corporate gifting, wholesale, reseller, and bulk purchases are considered final sale.
My order arrived damaged.
Please inspect your order upon arrival.
If your package arrives damaged or you received the wrong item, contact us within 48 hours of delivery at help@epoquefragrances.com with your order number and photographs of the item and packaging. We'll resolve the issue as quickly as possible.
How do I start a return?
Returning your order is simple.
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Locate your order number from your shipping confirmation email or your account.
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Visit our Returns Portal to begin your return.
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Securely package your items, preferably in their original packaging.
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Attach your prepaid shipping label and drop your package at the designated carrier location.
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Once received, returns are typically processed within 10–14 business days.
Refunds are issued to your original payment method once your return has been approved.
Can I exchange my order?
At this time, exchanges are available only for eligible unopened merchandise. If you'd like a different fragrance, we recommend placing a new order once your return has been processed.
Order Changes & Cancellations
Can I cancel or modify my order?
If your order has not yet entered fulfillment, we'll do our best to accommodate your request.
Please contact help@epoquefragrances.com as soon as possible after placing your order.
Once an order has been prepared for shipment, it can no longer be modified or cancelled.
Shipping
Do you offer complimentary shipping?
Yes.
We offer complimentary standard shipping on all U.S. orders of $125 or more.
Orders below $125 ship for a flat rate of $10.
Where do you ship?
We currently ship throughout the United States and Canada.
At this time, we do not ship internationally outside North America.
Please note that we cannot deliver to P.O. Boxes.
When will my order ship?
Orders are processed Monday through Friday, excluding holidays.
Most orders ship within 1–2 business days from our fulfillment centers in New Jersey and California.
Once your order ships, you'll receive a confirmation email with tracking information.
How long will delivery take?
Estimated delivery times are:
• Eastern U.S.: 1–2 business days
• Central U.S.: 2–3 business days
• Western U.S.: 3–5 business days
• Alaska & Hawaii: 7+ business days
Delivery times are estimates and may vary during holidays or periods of high demand.
Do you offer expedited shipping?
Yes.
Two-Day Shipping is available for eligible U.S. addresses for an additional shipping fee.
Orders must be placed before 1:00 PM EST (Monday–Friday) to ship the same business day.
Can I ship one order to multiple addresses?
At this time, each order may only be shipped to one delivery address.
For gifts being sent to multiple recipients, we kindly ask that separate orders be placed for each shipping destination.
Additional Information
Promotional purchases
If a return includes items purchased as part of a promotional offer, refunds will be adjusted on a prorated basis unless all qualifying items are returned.
Return eligibility
Epoque reserves the right to refuse returns that do not meet our return guidelines or exhibit excessive return activity.
Still have questions?
Our Customer Care team is here to help.
